The purpose of these general conditions of sale is to establish the contractual provisions between Guidage.fr and the Customer and the conditions applicable to any purchase made through the GUIDAGE.FR merchant site., for the consumer. The acquisition of a good or a service through this site implies unreserved acceptance by the customer of these conditions of sale.
Ordinance No. 59-107 of 7 January 1959 and Law no. 74-631 of 5 July 1974 prohibit the sale and offer of alcoholic beverages to minors and the like. Therefore, by completing your Order Form, you acknowledge that you have the legal capacity to enter into this contract.

Article 1. Application of these general conditions of sale

These conditions apply to the sale of products by GUIDAGE.FR on its store accessible via the Internet (GUIDAGE.FR) and by phone. They are automatically made available to the buyer on the home page of the website GUIDAGE.FR. The buyer just has to click on “Terms of Sales” to know the conditions of his order, before he has even started the ordering process. Consequently, placing an order implies full and unreserved acceptance by the purchaser of these T & Cs., to the exclusion of any other documents such as prospectus, catalogs issued by the seller and which are only indicative.
The fact that the seller does not avail himself at a given time of any of the provisions of these conditions cannot be interpreted as a waiver of his subsequent reliance on any of the said conditions.. In the absence of any specific stipulation in these conditions and agreed in writing between the parties, orders are automatically subject to these general conditions of sale regardless of the clauses that may appear on the buyer's documents. Our offers are exclusively reserved for private customers, excluding professional resellers.

These conditions are made available to the buyer on the home page of the website GUIDAGE.FR. The buyer declares to have read and accepted these General Conditions of Sale before placing his order. The validation of the order therefore implies acceptance of these General Conditions of Sale.. These may be subject to modifications, the applicable conditions are those in force on our website on the date the order is placed.

Article 2. Order and payment terms

Orders are only final when they have been confirmed by payment of the price by the buyer. Payment for products can be made by check, transfer and by credit card. It intervenes in full as soon as the customer confirms his order on the website.. An invoice will be issued by GUIDAGE.FR and available on the "my account" section on the site. At the customer's request, an invoice can be sent to him by email, or to his billing address. Payments by credit card are secured by an online payment system compliant with SSL standards.. Furthermore, all the banking information you give us, during your online purchase, are neither stored, neither visible on the Internet. GUIDAGE.FR certifies the confidentiality of your data.
The wines remain the property of GUIDAGE.FR until full payment of invoices, in accordance with the terms of Law No. 80 336 of May 1st 1980, on retention of title, however, the buyer becomes responsible for the items upon delivery, the transfer of possession equivalent to the transfer of risk.
All our offers are subject to the limit of available stocks without obligation and except for sale in the meantime. In the event of a break in a product purchased and stipulated “in stock” on the site, GUIDAGE.FR undertakes to contact you within 48 hours to agree on a change or partial or full refund of the order (according to customer's convenience).
Considering the rare or speculative nature of certain products, restrictions on available quantities may apply. In such a case, the quantity available is limited per household (same name, same address, same email address, same account or bank card holder), GUIDAGE.FR therefore reserves the right to refuse an order in case of doubt about the existence of a previous order for such a product.
All products also stipulated “available under 10 days” on the site are subject to available and actual stock kept with the castle / estate directly or with the merchant / broker who offers it. Too GUIDAGE.FR undertakes to contact you within 48 hours to agree on a change or partial or full refund of the order (according to customer's convenience)

Article 3. The prices

The prices are printed in euros (€) and displayed excluding French taxes included (French VAT and all other applicable taxes). Except sale and without obligation, subject to typographical and display errors. Prices differ according to the country of delivery in order to bear the various administrative costs.. The price indicated on the product sheet is indicated excluding transport costs.. Shipping costs are billed according to the country of destination and the number of bottles ordered.. The total amount due, indicated in the order confirmation by GUIDAGE.FR, is the final price to pay, expressed all taxes included (French VAT and all other applicable taxes) : this price includes the price of the products, handling charges, packaging and storage of products, administrative costs and transport costs. The society GUIDAGE.FR reserves the right to modify its selling prices at any time. All promotional operations (vouchers, coupons, partner discounts…) are limited to the use of one person per household and per operation. GUIDAGE.FR reserves the right to refuse orders that do not meet this criterion. Important : It is up to the customer to select the country of delivery to see the products displayed at the prices corresponding to the country of delivery chosen. (administrative costs included). THE DELIVERY RATES APPLICABLE AT THE TIME OF THE ORDER ARE AVAILABLE ON THE SITE.

Article 4. Delivery and reception

GUIDAGE.FR accepts the order and initiates delivery operations, upon receipt of the order, payment and approval from our audit department. Delivery of the ordered items is made to the buyer's home or to any address he indicates when ordering. The information given by the buyer, when placing an order, they are committed : in the event of an error in the wording of the recipient's contact details or incomplete information, the seller cannot be held responsible for the impossibility in which it may be to deliver the product.
In case of return of the goods for incomplete address, the buyer will be offered two alternatives :
– the re-shipment of the goods after payment of the contribution to the return costs
– reimbursement of the order after deduction of delivery costs
Orders can be delivered in one go to a point.

Article 5. Intra-community delivery

Any order placed on our website GUIDAGE.FR and deliverable in a country of the European Union is subject to the application of French law and taxes. Thereby, the buyer wishing to have it delivered to an EU country mandates the company GUIDAGE.FR to take care of the removal and delivery of the goods on their behalf with the carrier of their choice.
In the event that an order exceeds these quantitative limits, GUIDAGE.FR refuse the order and will then offer pricing according to the duties and taxes of the exporting country. To know the pricing terms and conditions, contact our sales department.

Article 6. Verification

In case of rejection of your file by our verification department, GUIDAGE.FR is entitled to require proof of identity and address from the buyer (as well as a K BIS extract if the buyer is a legal person). In the event of refusal by the buyer or non-compliance of the parts, GUIDAGE.FR may require payment by bank transfer against the cancellation of the banking transaction or the destruction of the check issued by the buyer.

Article 7. Delivery delay

GUIDAGE.FR undertakes to do everything possible to deliver the products ordered as soon as possible, and as indicated on the site and on each product sheet. (Delivery times vary depending on product availability, the type of transport chosen, and the country of destination of the goods). If the buyer orders different products with different delivery times, this is the longest delivery time that applies to the entire order. Delivery is made within the timeframe provided by the direct delivery of the product to the announced recipient, or in case of absence, by notice of availability. Any delays do not entitle the buyer to cancel the sale, to refuse the goods or to claim damages. Delivery times run from receipt of payment, bank authorization (online bank card) and the agreement given by the audit department. Find more details on our delivery times directly on our website GUIDAGE.FR Are considered as force majeure releasing the seller from his obligation to deliver, the war, the riot, the fire, the strikes, driving bans, accidents and the inability to be supplied.
Also, it is up to the buyer to check the contents of the package at the time of delivery and to make reservations if necessary, as follows : on the delivery note provided by the carrier or by immediately calling the carrier's customer service, in the presence of the delivery man. And, in all cases, by warning society GUIDAGE.FR by letter addressed to his correspondence address within 48 hours after receipt of the package AND by email to service commercial.

Article 8. Sold out

In the event of definitive out of stock on an ordered product, GUIDAGE.FR will keep you informed as soon as possible and offer the buyer various alternatives :
– Replacement by an equivalent or higher quality product under the same pricing conditions.
– Reimbursement of unavailable products or the entire order according to the customer's choice.

In the event of a temporary break, the buyer will be offered to wait until the replenishment date that will be specified to him. In the absence of acceptance, the customer can request the partial or full cancellation of his order.

Article 9. Right of withdrawal

Pursuant to the provisions of Article L.121-16 of the Consumer Code, the buyer has a period of 14 clear days from the delivery of his order to return the product to the seller, for exchange or refund, at the buyer's choice, in good condition and in its original packaging with the original invoice. In the event that certain products have been opened or consumed, these products will be deducted from the reimbursement made to the buyer.
Return costs are the responsibility of the buyer. The goods travel at the risk and peril of the buyer.
The customer must inform Customer Service of GUIDAGE.FR in writing (email, fax, mail) of its decision before returning the goods to us. The return will be made by the carrier chosen by the buyer.
On the other hand, in the event that the customer notices an anomaly on the part of GUIDAGE.FR (example : product delivered not in conformity with the requested product), GUIDAGE.FR undertakes to reimburse all costs incurred by the customer : product price plus return costs, and shipping costs, insofar as the products are returned as is.

Article 10. Disputes

These general conditions of sale are subject to the application of French law. In case of dispute, the customer will address the company as a priority to obtain an amicable solution. Failing that, all conflicts arising from the execution of an order or the interpretation of these conditions and more generally agreements of any kind concluded between the parties will fall under the jurisdiction of the Commercial Court of Chambéry. In the event of payment default, compensation of 10 % of the invoice amount (minimum of 45 euros), all without prejudice to damages for undue resistance.

Article 11. legal information

Computing and Freedom : Pursuant to Article 27 of Law no. 78-17 of 6 January 1978, the personal data provided by the customer may give rise to the exercise of the right of access and rectification from GUIDAGE.FR. This site is subject to a declaration to the CNIL
In order to meet customer needs and ensure optimal remote service, we have to record certain personal data (last name, first name, address). This information is intended exclusively for GUIDAGE.FR.

Payments by credit card are secured by an online payment system compliant with SSL standards.. Furthermore, all the banking information you give us, during your online purchase, are neither stored, neither visible on the Internet. GUIDAGE.FR certifies the confidentiality of your data.