Capacity monitoring

Monitor and measure the flow of customers

Our people tracking systems are a set of different solutions that measure people flow in real time and calculate key performance indicators that are available for real-time insights or analytics.

Via Guide capacity monitoring powered by Qmetrix is ​​a solution for measuring the filling levels of spaces and zones. Thanks to our sophisticated technology, there is no need to cover an entire area with sensors.
Our sensors detect access and exit from these areas, like terminals, hallways or living rooms. Through statistical methods, it is then possible to calculate the filling level and an average residence time, according to the principle of “first in, first out”.

Our Qmetrix Ranging Sensor is a 3D laser sensor, which is installed on the ceiling and offers a counting accuracy of more than 99 %. This sensor is not affected by lights, shadows or reflections. In addition to sensor data, it is possible to integrate data from third parties, like those of other sensors, metal detectors or eGates.
All data collected is available in real time and in historical form, for an in-depth analysis.

Avoid congested areas before they happen with real-time alerts ! Sell ​​excess lounge capacity to other airlines ! Improve your staff planning based on passenger forecasts !

Requests

• Terminals
• Corridors
• Fairs
• Waiting areas
• See the terraces
• Businesses
• Restaurants

Our goal in capturing capacity “KPIs” is to find a simple, cost-effective solution for customers. Unlike other products on the market, we do not track passengers in the area, which requires a large number of sensors to cover the entire queue. Our method is based on the principle of “first in, first out”. This allows us to position counting points at relevant locations, like entrances and exits, which considerably reduces the number of sensors. As required, we use our own sensor or existing external data.

DATA COLLECTED

The following data is determined : Access rate, service rate and filling level.

DATA PROCESSING

All data is uploaded and calculated on Qmetrix web servers where the data is stored and aggregated.

REAL-TIME

All data is available in real time. This makes it possible to display information on waiting times for passengers in real time or to notify them with alerts if waiting times are exceeded..

ANALYSE

All data can be analyzed using the Qmetrix Analytics web platform, which offers many standard reports.

QMETRIX DISTANCE SENSOR (QRS)

Unlike stereo video systems, this 3D laser sensor is completely light-independent and therefore not affected by direct sunlight, shadows or reflections. The sensor is optically discreet, only requires a PoE connection and is ceiling mounted. Its counting accuracy is greater than 98%.

COUNTING PORTAL

Our counting portal offers a combination of high counting quality and flexibility. The sensor is located above the gate behind the panel with the queue identification. This eliminates high installation costs. Optional, a screen can also display dynamic content, like the current waiting time.

THIRD PARTY DATA

In addition to our sensors, data from third-party systems can be integrated to our measurement. This can either save the sensors, or improve data quality. The following data can be integrated by us : sensors from other manufacturers, boarding pass readers or eGates. The prerequisite is that the data is available in real time.