Queue monitoring

Monitor and measure the flow of customers

Our people tracking systems are a set of different solutions that measure people flow in real time and calculate key performance indicators that are available for real-time insights or analytics.

Measure the flow of visitors in the queues

Electronic measurement of the flow of passengers in queues is the key to optimizing processes. Compared to random observation, measurement ensures consistent and reliable data.

Sensors detect entry and exit from the queue and the flow of passengers therein.

Through statistical methods, the queue PKI can be determined based on the principle “first in, first out”. By strategically positioning the sensors, it is possible to reduce their number and associated costs.

Via Guide Queue Monitoring solutions powered by Qmetrix allow you to measure key performance indicators (KPI) real-time queues.

Depending on the situation and needs, we use our ceiling mounted 3D sensor or our wireless queue sensor, which is perfectly integrated into our Beltrac posts. In addition, it is also possible to integrate third party data.

All the data collected is available in real time and historically, for in-depth analyzes.

Avoid long wait times by improving workforce planning with reliable forecasting ! Balance passenger flows between several zones to avoid excessively long waiting times ! Measure the performance of your team or your subcontractors !

Airports

• Registration
• Security controle
• Immigration
• Taxi queue
• Queue saturation / Unexpected

Other Industries

• Retail
• Public transport
• Services publics
• Health Services
• Theme parks

THE METHOD

Our goal in measuring queue KPIs is to provide customers with a simple, cost-effective solution. Compared to other products on the market, we do not track passengers in the queue, which requires a large number of sensors, in order to cover the entire queue.

Our method is based on the principle of “first in, first out”. This allows us to position count points at relevant locations., such as entrees, exits and intersections, which greatly reduces the number of sensors. As required, we can rely on one or two different sensors or on the use of existing data from third parties.

DATA COLLECTED

The following data is collected : access rate, service rate, queue length, filling level and waiting time. If measurements are taken near individual service positions (for example, security check counters or lanes), additional data can be determined : use of service positions, duration of transactions, waiting time between transactions and group size.

ANALYTIC

All data can be analyzed using the Qmetrix Analytics web platform which offers many standard reports.

DATA HOSTING

Notre Software as a Service, which has proven itself, guarantees the availability and security of your data, which are hosted in the data center of an Austrian bank. An alternative, they can be hosted locally on an on-site server.

REAL TIME

All data is available in real time. This makes it possible to display information on waiting times to passengers in real time or to be notified by alerts when waiting times are exceeded..

WIRELESS QUEUE SENSOR (WQI)

The WQI is an infrared sensor integrated in a Beltrac pole which counts each passer-by, detects direction of travel and measures speed. The data is then sent to the data controller by radio transmission. Built-in rechargeable batteries have a lifespan of six to eight months. The use of the WQI allows rapid commissioning without special installation effort and an independent study has revealed a counting accuracy of 96 %.

QMETRIX DISTANCE SENSOR (QRS)

Compared to stereo video systems, this 3D laser sensor is completely independent of light. This means it is unaffected by direct sunlight, shadows or reflections. The sensor is visually unobtrusive and only requires a PoE connection. The counting accuracy is greater than 98%.

ACCOUNT PORTAL

Our counting gantry offers a combination of high counting quality and flexibility. The sensor is located above the gantry behind its panel with the identification of the queue. This avoids high installation costs. Optional, a screen can also display dynamic content, such as the current wait time.

THIRD PARTY DATA

In addition to our sensors, data from third-party systems can be integrated to our measurement. This allows either to save the sensors, either to improve the quality of the data. The following data can be integrated by us : sensors from other manufacturers, boarding pass readers or eGates. The prerequisite is that the data is available in real time.